Relay Indiana is a service of the Indiana Telephone Relay Access Corporation (InTRAC), a non-profit organization established in 1991 by the Indiana State Legislature. Before telephone relay service, people using a TTY were limited in conversing with others also using a TTY. Since 1992, the relay service has opened up the lines of communication for many different styles of communicating.
Relay Indiana enables standard telephone users to communicate with deaf, hard-of-hearing, or speech impaired phone users. Our purpose is to provide telephone relay service for people who are deaf, hard-of-hearing or speech impaired. InTRAC’s responsibility is to coordinate the efforts of the Indiana telephone company members to comply with the laws of the Federal Communication Commission (FCC) concerning telephone relay service.
WHAT IS THE CHARGE FOR THE SERVICE?
Calls are provided free of charge. Funding for the relay program is provided by a surcharge on each telephone in the State of Indiana.
WHO MANAGES InTRAC?
InTRAC’s day to day operations are handled by:
Andy Leffler, Executive Director, Amy Truman, Assistant Director. Greg Gantt, Outreach Manager.
A Board of Directors makes the decisions concerning State Contracts, Financial Management, new Legislative Laws, or new directions for InTRAC. Six members are from the telecommunication industry in Indiana. The remaining seat is filled by the Director of Deaf and Hard of Hearing Services with the State of Indiana.
Rhonda Marcum, Board President
DHHS Employment and Innovation Unit
Ted Hankins, Board Treasurer
Brightspeed
Alan Terrell, Secretary
Rochester Telephone Co.
Pepper Mulherin, Board Member
AT&T
Ben Schlichter, Board Member
Frontier Communications
Sam Petty, Board Member
New Lisbon Broadband
Christopher Broy, Board Member
TeleMedia