Relay Indiana, a service of Indiana Telephone Relay Access Corporation (InTRAC), is a free service that provides full telecommunications accessibility to people who are deaf, hard of hearing, or speech impaired. This service allows users with special telecommunication devices to communicate with standard users through specially trained Relay Operators. InTRAC also provides free, loaned equipment to those who qualify.

If you meet the following criteria, you may be able to obtain a loaner phone from Relay Indiana:
1. Citizen of Indiana
2. Hard of hearing, deaf or speech impaired
3. Annual household income below $74,000

DID YOU KNOW?
• Relay Indiana has processed millions of calls since 1992 and is available 24 hours a day, 365 days a year at no extra charge?
• Our trained Communication Assistants connect the call and remain on the line to assist in the conversation.

HOW CAN WE HELP?
InTRAC’s purpose is to provide telephone relay service for people who are deaf, hard-of-hearing or speech impaired. InTRAC’s responsibility is to coordinate the efforts of the Indiana telephone company members to comply with the laws of the Federal Communication Commission (FCC), Americans with Disabilities Act (ADA) and the state concerning telephone relay service. Relay Indiana is the name of the service managed by InTRAC.

OTHER SERVICES OFFERED:
• Educate about the Relay Indiana service in detail at workshops, meetings, conferences, meetings

Relay Indiana is a service of the Indiana Telephone Relay Access Corporation (InTRAC), a non-profit organization established in 1991 by the Indiana State Legislature. Link to 2023 InTRAC Annual Report