Using HCO

What is HCO?
HCO or Hearing Carry-Over is provided for persons with speech disabilities. The speech-disabled person types his/her side of the telephone conversation on a TTY and the Relay Operator voices what is typed to the other person. The HCO user then listens as the other person speaks.

1. Dial Relay Indiana at 711 or 800-743-3333.
2. Operator answers by saying “Relay Indiana Agent [number]. May I have the number you’re dialing?”
3. Type in the area code and telephone number you wish to call and then type “HCO PLS GA.” (“HCO PLS GA” means “Hearing Carryover, please go ahead.”)
4. Relay Indiana Operator will dial the number and begin processing the call. You will listen to the party you have called, and you will type your part of the conversation. The operator will “voice” or “relay” what you are typing to the other party. Be sure to type “GA” after each portion of your part of the conversation.